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SHIPPING & RETURNS.

Shipping Policy

Shipping Information


Due to the wide range & variety of products we supply our shipping has to be flexible & reliable. We therefore use the following types of  shipping:

·         National Road Transport  

·         International Road Transport

·         International Air Freight

·         International Shipping

·         Rail Transportation

We use a number of well-chosen logistics companies that include:

  • FEDEX
  • UPS
  • Royal Mail
  • Simarco
  • TNT
  • Parcel Force
  • DHL

We endeavour to ensure that your merchandise is delivered to you within the time indicated when you ordered, but this is not guaranteed. Most shipping to you is trackable & where possible you are provided with the tracking information. Where it is not possible we will keep you informed. You may also use our Ticket information centre to keep updated.

 

We provide indicated shipping costs on the site when you order & in most cases these are correct. Where they are not or your order is outside our shipping categories we will contact you to inform you. This will be done prior to the confirmation of shipping, as this may involve an increase in shipping cost or that the shipping cannot be undertaken. We will confirm any changes & act on your instructions if you wish to proceed with your order.

 

Our aim is to provide you with a seamless shipping process that you can rely on. Although on occasion it can go wrong you will on the whole you find it fast & reliable.                                                                                   


 

Returns Policy

 

How do I return an item?

 

We want you to be completely satisfied with your purchase and will do our best to ensure that you are getting products that you’ll love.
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Please note that any and all returned merchandise must be in new and ready-to-sell condition, including original packaging, parts and paperwork unless Damaged In Shipping or Defective. Please do not return any merchandise without completing an Online Return Merchandise Request Form and obtaining a Return Authorization Number (RAN).
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1. My Order Was Damaged in Shipping

If your order arrives with obvious damage and you refused the shipment, please notify us immediately by contacting our Customer Service Department by emailing ran@trucktopsuk.com and we will make arrangements to ship a replacement on confirmation from the shipper of the said details you informed us of. On delivery to you and prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim on your behalf within 3 business days from the date of delivery. If you do not inspect the merchandise and sign for it as good we cannot accept any liability for any damage or faults whatsoever.

2. My Order Was Lost in Transit

In the event that you do not receive your merchandise because it has been lost in transit, please notify us immediately by contacting our Customer Service Department by email on customerservices@trucktopsuk.com and we will make arrangements to ship a replacement after confirmation & verification with the shipper that the merchandise is irrevocable lost.

3. There Was an Error in My Order

Although it rarely happens, in the case your order arrives with an error (i.e., what you received is not what you ordered or what you received is not the correct application for the year, make, model of your vehicle, etc.) please notify us by completing an Online Merchandise Return Request Form. You will be issued a Return Authorization Number (RAN) and provided with instructions on what to do next in accordance with our Return Policy. We are unable to accept as a return for refund, replacement or exchange any merchandise that has been installed or used unless it has a proven manufacturers defect.

4. Defective Merchandise

Every product on our site is backed by a manufacturer’s warranty. Although the specific terms of warranties vary from product to product. Please complete an Online Merchandise Return Request Form so that we may file a warranty claim directly with the manufacturer on your behalf; as well as, assist you in obtaining a phone number for the manufacturer so that you may contact them directly if you wish to expedite the process. We will do our best to assist you in any way that we can with regards to your warranty issue. While we want you to be completely satisfied with the merchandise that you purchased, Truck TopsUK is not liable for merchandise that appears to be packaged incorrectly, for merchandise that arrives defective or for merchandise that becomes defective during its intended use. The manufacturer is ultimately responsible for all warranty related claims and it is their sole discretion whether to honour or disapprove a warranty claim.

5. Acceptance

 

By clicking on “Process Order” and submitting your order, you are indicating that you have read and accept the terms of our policies.

Returning items to us is easy! Just follow these instructions:

6. Notification:

Notify us by completing an Online Merchandise Return Request Form: We need to know what you are returning, why you are returning it, when you received it, along with your name and order number.

7. Return Authorisation Number (RAN)

You will be issued a Return Authorization Number (RAN) and provided with return instructions on what to do next in accordance with our Return Policy within 48 hours upon receipt of your Return Merchandise Request. (Excludes: Saturdays, Sundays and Holidays).

8. Return Packaging

Properly package your return merchandise to avoid damages. Please include all original packaging, parts and paperwork.

9. Return Instructions

We will send you complete return instructions as soon as possible. When you do ship the item back, please ship it pre-paid and insured by UPS/Fed Ex, Royal Mail, US Mail or Appropriate Carrier indicating the RAN on the package label only. Please send us the return tracking number along with the date it was shipped back. (This will help speed up the return process and is our only proof that the merchandise has been returned to the original shipping warehouse). Sorry, No collect shipments are accepted. NOTE: Please do not return your merchandise without obtaining a RAN and a return warehouse address that your merchandise needs to be shipped to. It may or may not be the one the merchandise was shipped from.

10. Our Return Policy

10.a. There is a 20% restocking/return fee for all returned merchandise. The restocking/return fee will be waived if you choose to accept a Truck TopsUK Gift Card as a replacement rather than a refund or if you choose a replacement of equal or greater value. Sorry, shipping and handling fees are non-refundable.

10b. Please Note: Merchandise that has been installed, used, drilled, bent, scratched or otherwise damaged is no longer in new and ready-to-sell condition and should not be returned and cannot be refunded, replaced or exchanged unless it has a proven manufacturer defect or was proven to be damaged in shipping. All returned merchandise must be in its original packaging, including all parts and paperwork.


10c. We require all returned merchandise to be insured for the full purchase price and shipped at your expense. All shipping and handling fees for exchanged merchandise will also be your responsibility.

10d. Please allow up to 14 days for your return to be processed once your returned merchandise has been received at the original shipping warehouse/manufacturer.

10e. 12 Volt Accessories, Electronic Equipment, Engine Chips & LED Light Accessories are fully Manufacturer Warranted but Non-Returnable. Warranty for each product is according to the specific manufacturer’s policy, is generally repair or replacement. Should you have a warranty issue please complete our Online Merchandise Return Request Form and we will facilitate a warranty service request for you with the manufacturer.

10f. Custom coloured hard tops/caps, canopies, tonneau covers and pre-painted hood scoops, insect shields/screens and vent visors cannot be returned, except in the case of shipping damaged or defective products.

10g. Please do not return any merchandise without completing an Online Merchandise Return Request Form and obtaining a Return Authorization Number (RAN). Used merchandise cannot be returned, except in the case of defective products.

10h. Please do not return any merchandise without completing an Online Merchandise Return Request Form and obtaining a Return Authorization Number (RAN).

10i. International orders may only be replaced if the item is defective. No other returns/exchanges will be accepted. Please do not return any products without completing an Online Merchandise Return Request Form and obtaining a Return Authorization Number (RAN).

11. Additional charges or credits may be applied to your credit card as follows:

11a
. If you are returning your merchandise due to a change of mind or your error and would like a refund, your credit card will be refunded the original purchase price (plus sales tax if applicable) less a restocking/return fee once the returned merchandise has been received and inspected. Please allow up to 14 days for your return to be processed once your returned merchandise has been received in our warehouse. The restocking/return fee for returned merchandise is set at 20% of the original purchase price. Please Note: Shipping and Additional Handling Fees are non-refundable.

11b. If you are returning your merchandise due to our error and would like a refund, you will be issued a pre-paid return shipping label. Once the returned merchandise has been received and inspected, your credit card will be refunded the full purchase price less any applicable return fees. Please allow up to 14 days for your return to be processed once your returned merchandise has been received in our warehouse. Please Note: Any merchandise that is not returned in new and ready-to-sell condition will be subject to a 20% return fee.

11c. If you are returning your merchandise due to our error and would like a replacement or an exchange, you will be issued a pre-paid return shipping label and your replacement order will be processed immediately as requested on the Return Merchandise Request Form. Should the price of the exchange exceed your original purchase price, your credit card will be charged for the difference in cost. Should the price of the exchange be less than the original purchase price, you will receive a gift card for the difference in cost. Please Note: It is very important to return the incorrect merchandise received promptly. In the event that your returned merchandise is not received in to the manufacture within 30 days from the pre-paid return label issue date, your credit card on file will be charged for the replacement order in accordance with our Return Policy.

11c. If you are returning your merchandise because the merchandise has arrived defective appears to be packaged incorrectly, or a defect has occurred during the intended use of the product, replacements or refunds will only be processed upon claim approval directly from the manufacturer. Please allow up to 4-6 weeks for warranty issues to be resolved. Should the price of the replacement exceed your original purchase price, your credit card will be charged for the difference in cost. Should the price of the replacement be less than the original purchase price, you will receive a gift card for the difference in cost. There is a 20% return fee for all refund requests. Please Note: Shipping and Additional Handling Fees are non-refundable on all warranty return requests.

11d. If you are returning your merchandise due to shipping damage, you may request a replacement only. Once we have filed a shipping damage claim, we will ship out your replacement. Please allow up to 14 days for your return to be processed once your shipping damage claim has been filed. No additional charges or refunds will be applied to your credit card. Please Note: If you are requesting a refund, then we can only assume that you are returning your merchandise due to a change of mind and your return request will be handled as such in accordance with our Return Policy.

11e. In the event of a lost package, you may request a replacement only. Once we have filed a lost package claim, we will ship out your replacement. Please allow up to 14 days for your replacement to be processed once your lost package claim has been filed. No additional charges or refunds will be applied to your credit card. Please Note: If you are requesting a refund, then we can only assume that you have changed your mind and your return request will be handled as such in accordance with our Return Policy.

11f. Should you need your replacement right away and you do not want to wait for us to receive and inspect the original merchandise being returned prior to shipping out your replacement/exchange request, we suggest that you complete an Online Merchandise Return Request Form specifying that you would like a refund and simply place a new order first.

12. By clicking on “Process Order” and submitting your order, you are indicating that you have read and accept the terms of our policies.

13. Tracking My Replacement/Exchange

After you have submitted an Online Merchandise Return Request Form, you may check the shipping status of your replacement / exchange merchandise by visiting our Online Tracking at Truck TopsUK. To track your replacement / exchange, enter your RAN and your ship to post code.
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14. Why Do I Need an RAN Number?

This is necessary for:


14a. Identification of your returned merchandise. Our warehouses receive hundreds of packages every day. Without an RAN number (Return Authorization Number) identifying it, your package may become lost.

14b. Getting your package to the right warehouse/manufacturer. We have multiple warehouses/manufactures throughout the World that we ship from so you get your order fast. Returned merchandise must be sent back to the location we direct you to return it to. Shipping a return to the wrong warehouse/manufacturer or our mailing address will significantly delay the processing of your return and may result in additional fees or the loss of your package. We want you to receive fast service. Please follow our Return Policy to ensure you receive the best possible return experience. We are not responsible for lost packages.

14c. Avoiding lost returns. Without a proper RAN number and Tracking number, your package can easily get lost. Without these numbers, identifying a lost package is almost impossible. If we do not receive or cannot find your package, we cannot process your return.

14d. Receiving credit or avoiding an additional charge. Please keep all tracking numbers when you return your merchandise. This is your proof of delivery. Without proof of delivery, if your package becomes lost we cannot issue credit. In addition, if you requested a reship, without proof of delivery of the returned item, we must charge you for the cost of the reshipment.

15. By clicking on “Process Order” and submitting your order, you are indicating that you have read and accept the terms of our policies.